Your questions answered

We're here to help you navigate your luxury streetwear journey with confidence. Below are answers to some of the most common questions our customers ask, covering everything from authenticity to shipping. If you can't find what you're looking for, feel free to contact us directly.

Frequently asked questions

At Ksourced, we understand that purchasing luxury streetwear online comes with questions. Our commitment to authenticity, fair pricing, and excellent service means we're dedicated to providing you with clear and concise information. Explore our FAQs to learn more about how we operate and what you can expect when shopping with us.

Are your items authentic?
Yes—every piece we sell is carefully sourced from trusted suppliers and verified before it reaches you. Authenticity and quality are non-negotiable for us.

Do you sell brand new or used items?
Most of our items are brand new, but we may occasionally stock pre-owned pieces. If so, their condition will always be clearly stated.

Can I request a specific item?
Absolutely. Our personalised order service allows you to request specific pieces, sizes, or colourways. We’ll source it for you and keep you updated throughout the process.

How long does sourcing take for personalised orders?
Sourcing times vary depending on the item’s availability, but we’ll always give you an estimated timeframe and keep you informed along the way.

How do I know my size?
Sizing can vary between brands and pieces. If you’re unsure, reach out to us and we’ll help guide you based on the item and fit.

When will my order be shipped?
If your item is in-hand, it’s usually shipped within 1–3 working days. For sourced items, shipping will begin once the product arrives with us and passes our quality checks.

How can I track my order?
Once your order has been dispatched, you’ll receive tracking details so you can follow its journey every step of the way.

Can I change or cancel my order after purchase?
Orders can only be changed or cancelled within a short window after payment. After that, processing begins and changes may not be possible—contact us as soon as possible if needed.

What should I do if my item arrives damaged or incorrect?
If there’s an issue with your order, contact us immediately with photos and details. We’ll review the situation and work on a suitable solution.

Do you accept returns?

Under UK consumer law, customers have the right to request a return within 14 days of delivery for online purchases.

We extend this to a 30-day return window as part of our policy.

Items must be:

  • Unworn (beyond trying on)
  • In original condition
  • With original tags/packaging where applicable

Buyers are responsible for return shipping unless the item is faulty or significantly not as described.Refunds are processed after inspection.

 

if the item has been sourced due to the circumstances all orders will be final unless the item comes significantly different to described

Still have questions?

We're always happy to help. If you haven't found the answer you're looking for, please don't hesitate to reach out to our customer service team. We're here to ensure your Ksourced experience is smooth and satisfying.

TERMS AND CONDITIONS
Last updated: 4/05/2026

Welcome to Ksourced, an online and collection streetwear reselling and personalised sourcing store. These Terms and Conditions govern your use of our website, services, and any purchases made from us. By accessing or using our services, you agree to be bound by these Terms.

 

1.

Business Overview

Ksourced operates as an online-only streetwear resale business, offering curated new and pre-owned items (including limited releases and branded apparel). All products are sold exclusively through our website and/or official online platforms.

 

2.

Eligibility

By using our services, you confirm that:

  • You are at least 18 years old or have permission from a legal guardian
  • You provide accurate and complete information when making a purchase

 

3.

Products & Streetwear Condition

  • We specialise in streetwear, including rare, vintage, and limited-edition items.
  • Due to the nature of resale, items may show signs of wear unless stated as new.
  • Each product is described with a condition rating (e.g., New, Like New, Very Good, Worn).
  • We strive for accuracy, but slight variations in colour or condition may occur.

 

4.

Pricing & Payment

  • All prices are listed in GBP (£).
  • Prices may reflect market demand and rarity within the streetwear resale market.
  • We reserve the right to change prices at any time without notice.
  • Orders are only confirmed once full payment is received.

 

5.

Online Orders Only

  • Ksourced operates exclusively online. We do not offer in-person sales or collections unless explicitly stated.
  • Orders must be placed through our official platforms only.
  • We reserve the right to cancel orders suspected of fraud or misuse.

 

6.

Shipping & Delivery

  • Shipping costs and delivery estimates are provided at checkout.
  • We are not responsible for courier delays once items are dispatched.
  • Ownership and risk transfer to you upon confirmed delivery.

 

7.

Returns & Refunds (UK Compliance)

  • Under UK consumer law, customers have the right to request a return within 14 days of delivery for online purchases.
  • We extend this to a 30-day return window as part of our policy.
  • Items must be:
    • Unworn (beyond trying on)
    • In original condition
    • With original tags/packaging where applicable
  • Buyers are responsible for return shipping unless the item is faulty or significantly not as described.
  • Refunds are processed after inspection.

 

8.

Authenticity Disclaimer

  • We take reasonable steps to verify authenticity, especially for branded streetwear.
  • However, Ksourced is an independent reseller and is not affiliated with any brands sold.
  • Authentication is based on experience and industry knowledge, not brand certification.

 

9.

Intellectual Property

All website content, branding, and imagery are the property of Ksourced and may not be used without permission.

 

10.

User Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to disrupt or hack our platform
  • Provide false or misleading information

 

11.

Limitation of Liability

To the fullest extent permitted by UK law:

  • We are not liable for indirect or consequential damages
  • Liability is limited to the value of the purchased item

 

12.

Privacy

We handle your data in accordance with UK data protection laws. Please refer to our Privacy Policy for full details.

 

13.

Changes to Terms

We may update these Terms at any time. Continued use of our services constitutes acceptance of any changes.

 

14.

Governing Law

These Terms are governed by the laws of England and Wales, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

 

15.

Contact Information

For any questions, please contact us at:
Email: info@ksourced.co.uk
Business Name: Ksourced